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Refund and Returns Policy

Last updated: 7/1/24


At Calan Horse Sanctuary, customer satisfaction is of utmost importance. While we are dedicated to offering quality products and experiences, we understand that there may be instances where refunds or returns are necessary. This policy outlines the circumstances under which refunds and returns are processed, ensuring compliance with Australian Consumer Law (ACL).

Merchandise Returns

If you have purchased merchandise from Calan Horse Sanctuary:

  1. Change of Mind:
    • Please note, Calan Horse Sanctuary does not typically offer refunds for change of mind.
    • However, if the item is unused, in its original condition, and returned within 30 days of purchase, we may offer an exchange or credit note.
  2. Faulty or Incorrect Items:
    • If an item is faulty, significantly different from its description, or doesn’t perform as expected, you are entitled to a refund, exchange, or repair. Please contact us within 30 days of receiving your order.

Process for Returns:

  • To initiate a return, contact us with your order number, details of the item, and the reason for the return.
  • Items should be returned in their original packaging, along with any accompanying accessories.


  • Refunds will be processed using the original method of payment.
  • Allow up to 10 business days for the refund to be credited to your account.


  • Returns for perishable goods, custom-made items, or items purchased on sale are not accepted, except where required by law.

Event Ticket Refunds:

  • For event cancellations or rescheduling by Calan Horse Sanctuary, full refunds will be offered.
  • If you are unable to attend an event due to exceptional circumstances, please contact us to discuss potential refund or credit options.

Contact Information:

  • For any inquiries regarding our Refund & Returns Policy, please contact us at

Policy Amendments:

  • Calan Horse Sanctuary reserves the right to amend this policy at any time.


  • By purchasing from Calan Horse Sanctuary, you acknowledge that you have read, understood, and agree to be bound by this Refund & Returns Policy.